Introduction These terms and conditions govern your use of our website. By using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our website. If you register with our website, submit any material, or use any of our online services, we will ask you to expressly agree to these terms and conditions. You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent that you are at least 18 years old. Our website uses cookies; by using the site or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy. Copyright Notice Copyright © 2026 The Property Shop. Subject to the express provisions of these terms and conditions: • We, together with our licensors, own and control all copyright and intellectual property rights in our website and the material published on it; and • All copyright and intellectual property rights in our website and its material are reserved. Permission To Use The Website You May: • view pages on our website in a web browser; • download pages for caching in a web browser; • print pages for your own personal and non-commercial use, provided such printing is not systematic or excessive; • stream audio or video content using the media features on our website; and • use our website services through a web browser, subject to the other provisions of these terms and conditions. Restrictions Except as permitted above or elsewhere in these terms and conditions, you must not download or save material from our website to your device. You may use our website only for personal or legitimate business purposes. You must not use it for any other purpose. You must not edit, adapt, or modify any material on the website unless you own or control the relevant rights. You must not, unless you own or control the rights in the material:republish material from our website (including reposting elsewhere online); • sell, rent, or sub-license website material; • show any website material in public; • exploit website material for commercial purposes; or • redistribute material from our website. Access Restrictions We reserve the right to suspend or restrict access to our website or parts of it. This may occur during maintenance, updates, or for security reasons. You must not circumvent or attempt to circumvent any access restrictions on the website. Report Abuse If you become aware of unlawful material or activity on our website, or material that breaches these terms, please contact us. You may report such issues to us by email using the contact information provided on our website. Trade Marks Our logos and trademarks (registered or unregistered) are the property of The Property Shop. We do not grant permission for their use. Any unauthorised use may constitute infringement. Third-party trademarks appearing on our website belong to their respective owners. Unless explicitly stated, we do not endorse or affiliate ourselves with these third parties, and cannot grant permission to use their marks. Third-Party Websites Our website may include hyperlinks to third-party websites. Such links do not constitute recommendations. We have no control over third-party websites or their content and accept no responsibility for any loss or damage arising from your use of them. Variation We may revise these terms and conditions at any time. Revised terms apply from the date of publication on our website. You waive any right to be notified individually of such changes. If you have agreed to these terms and conditions expressly (e.g., via registration), we may request your express agreement to revised terms. If you do not agree within a specified period, we may suspend or delete your account and require you to stop using the website. Assignment You agree that we may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these terms. You may not assign, transfer, subcontract, or otherwise deal with your rights or obligations under these terms without our prior written consent. Severability If any provision of these terms and conditions is deemed unlawful or unenforceable by a court or competent authority, the remaining provisions will continue in effect. If removing part of a provision would make it lawful and enforceable, that part will be deemed removed, and the rest will remain in force. Third-Party Rights A contract formed under these terms and conditions is for the benefit of you and us only. It is not intended to benefit or be enforceable by any third party. The exercise of rights by either party is not subject to consent from any third party. Entire Agreement Subject to any mandatory statutory disclosures, these terms and conditions, together with our privacy policy and cookie policy, constitute the entire agreement between you and us regarding your use of our website and supersede all previous agreements relating to website use. Law and Jurisdiction These terms and conditions shall be governed by and interpreted in accordance with English law. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England. Contacting Us You may contact us: • by post: at the postal address published on our website; • via contact form: using the form on our website; • by telephone: using the number published on our website; • by email: using our published email address.

Introduction We are committed to safeguarding the privacy of our website visitors, clients, landlords, tenants, and service users. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms set out below. In this policy, “we”, “us” and “our” refer to The Property Shop. How we use your personal data In this Section we set out: • the general categories of personal data we may process; • where personal data is not obtained directly from you, the source of that data; • the purposes for which we may process personal data; and • the lawful bases for processing. Usage data We may process data about your use of our website and services (“usage data”). This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as the timing and frequency of service use. The source of the usage data is our analytics tracking systems. Purpose: analysing website and service use. Legal basis: our legitimate interests, namely monitoring and improving our website and services. Enquiry data We may process information contained in enquiries you submit to us regarding our property services (“enquiry data”). Purpose: offering, marketing and providing relevant property services. Legal basis: your consent. Correspondence data We may process information contained in or relating to any communication you send to us (“correspondence data”). This may include message content and associated metadata. Purpose: communication with you and maintaining records. Legal basis: our legitimate interests, namely the proper administration of our business and communications with users. Transaction and tenancy data We may process personal data relating to property transactions, lettings, tenancy applications, referencing, valuations or management (“transaction data”). This may include identification documents, employment details, financial information, credit checks, and references. Purpose: delivering property services, contract preparation, tenancy management, and compliance checks. Legal basis: performance of a contract and compliance with legal obligations (e.g., anti-money laundering requirements). Legal claims We may process any of your personal data where necessary for the establishment, exercise or defence of legal claims. Legal basis: our legitimate interests in protecting and asserting our rights and the rights of others. Insurance, risk management and professional advice We may process your personal data for insurance, risk management or obtaining professional advice. Legal basis: our legitimate interests in protecting our business. Legal obligations and vital interests We may process your data where required to comply with a legal obligation or to protect your vital interests or the vital interests of another person. Data belonging to others Please do not supply any other person’s personal data to us unless you have their permission. Providing your personal data to others Group companies We may disclose your personal data to any member of our group of companies as reasonably necessary for the purposes and on the legal bases set out in this policy. Insurers and professional advisers We may disclose your data to insurers, legal advisers, accountants, or other professional service providers for risk management, professional advice, or legal claim purposes. Service providers We may share your data with referencing agencies, contractors, property maintenance providers, payment processors, or software suppliers, insofar as reasonably necessary for delivering our services. Legal and vital interests We may also disclose your personal data where required to comply with a legal obligation, protect your vital interests, or establish/exercise/defend legal claims. Retaining and deleting personal data This Section sets out our data retention policies, designed to ensure compliance with our legal obligations. Personal data processed for any purpose shall not be kept longer than necessary for that purpose. We may retain data where necessary: • for compliance with a legal obligation (e.g., property regulatory requirements); • for protecting your vital interests or the interests of another person; • for establishing, exercising, or defending legal claims. Security of personal data We will take appropriate technical and organisational measures to secure your personal data and prevent loss, misuse, or alteration. We store personal data on secure servers, password-protected devices, and secure manual record-keeping systems. Data transmitted between your browser and our server will be protected using encryption technology where applicable. You acknowledge that transmission of unencrypted data over the internet is inherently insecure, and we cannot guarantee complete security for such transmissions. Amendments We may update this policy from time to time by publishing a new version on our website. You should check this page periodically to ensure you are satisfied with any changes. We will not routinely notify you of policy updates. Your rights Under data protection law, you have the following rights: • right of access • right to rectification • right to erasure • right to restrict processing • right to object to processing • right to data portability • right to complain to a supervisory authority • right to withdraw consent You may request confirmation of whether we process your personal data and obtain a copy of it. The first copy will be provided free of charge; additional copies may incur a reasonable fee. You may ask us to correct inaccurate data or complete incomplete data. You may request erasure of personal data in certain circumstances, subject to legal exemptions. You may request restriction of processing under certain conditions. You may object to processing based on legitimate interests or for direct marketing. Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format. If you believe our processing infringes data protection laws, you may lodge a complaint with the relevant supervisory authority. You may withdraw your consent at any time, without affecting previous lawful processing. Rights may be exercised by written notice to us using the contact details in Section 18. Third-party websites Our website may include links to third-party websites. We have no control over—and are not responsible for—the privacy practices or content of third-party websites. Personal data of children Our website and services are directed at persons aged 18 and over. If we become aware that we hold personal data of a person under 18, we will delete it. Updating your information Please inform us if the personal data we hold about you needs to be corrected or updated. Acting as a data processor In certain circumstances, we act as a data processor rather than a data controller—for example, when managing property information on behalf of landlords. In those cases, this policy does not apply. Our obligations as a processor are governed by our contract with the data controller. Our details The Property Shop Email (mailto:bodminsales@thepropertyshopcornwall.co.uk)01208 74182 (tel:0120874182)

About cookies A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies that we use We use cookies for the following purposes: analysis – we use cookies to help us to analyse the use and performance of our website and services advertising - we use cookies to help us to display advertisements that will be relevant to you Cookies used by our service providers Our service providers use cookies and those cookies may be stored on your computer when you visit our website. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Managing cookies Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: Chrome(https://support.google.com/chrome/answer/95647?hl=en) Firefox(https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences) Opera(http://www.opera.com/help/tutorials/security/cookies/) Internet Explorer(https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies) Safari(https://support.apple.com/kb/PH21411) Edge(https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy) Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, this will not impact usability of the features on our website.

This website is owned and operated by The Property Shop Cornwall. We are registered in England and Wales with registered number: Registered Address: You can contact us: by post, to the postal address given above; by email Using our website

Introduction This Client Money Handling Policy sets out how The Property Shop manages, protects, and accounts for client money received in the course of providing our property services. By engaging with our services, you agree to the terms of this policy. If you do not agree with any part of this policy, you must not use our services. We are committed to maintaining the highest standards of transparency, accountability, and protection in the handling of client funds. This policy applies to all client money received from landlords, tenants, buyers, sellers, or any other party engaging with our services. Definition of Client Money For the purposes of this policy, “client money” includes—but is not limited to: • tenancy deposits • rent payments • landlord floats and maintenance funds • client retainers • service charges and ground rents collected on behalf of clients • sales deposits • overpayments to be returned • any money held on behalf of a client for a specific purpose Client money remains the property of the client and must be kept separate from business funds. Client Money Accounts We will: • hold all client money in a dedicated client money account separate from company operating accounts; • ensure the client money account is with a bank or financial institution regulated by the appropriate UK regulatory authority; • clearly label and identify the account as a Client Money Account; • ensure client money is not used for any purpose other than that for which it was provided. We must not: • mix client money with company funds (except where required for bank charges or interest reconciliation); • use one client’s money to pay the debts or obligations of another client; • hold client money in personal accounts or unregulated accounts. Receiving Client Money Upon receiving client money, we will: • issue a receipt or confirmation of payment within a reasonable timeframe; • allocate the money to the correct client account and the correct purpose; • maintain accurate records of who paid the money, when, and for what purpose; • ensure funds are deposited into the client money account without undue delay. We may request additional verification information when receiving payments, such as identity documents, to comply with anti-money-laundering regulations. Holding and Managing Client Money We will: • keep accurate, up-to-date records of all transactions; • reconcile the client money account regularly; • ensure that sufficient funds are available at all times to meet client obligations; • hold client money only for as long as necessary for the purpose for which it was provided. Client money may be held in pooled accounts provided that accurate records identify which funds relate to which clients. Any interest earned on client money shall belong to The Property Shop, unless otherwise agreed in writing. Using or Disbursing Client Money We will only use or disburse client money: • for the specific purpose for which it was paid; • in accordance with the management agreement, tenancy agreement, sales agreement, or other contractual terms; • upon receiving proper written authority from the client; • in compliance with relevant legislation, such as deposit-protection rules. We will not release client money unless: • identity checks have been completed where required; • funds have cleared in our account; • any conditions associated with the payment have been met. Disbursements may include: • rent transfer to landlords; • return of tenant deposits; • payment of contractor invoices; • refunds or adjustments; • settlement of client obligations as agreed. Client Money Protection Where applicable, we will maintain appropriate Client Money Protection (CMP) arrangements or membership of a recognised Client Money Protection Scheme, in accordance with UK property regulations. Details of our CMP scheme (if required under law) will be displayed: • on our website; • in our office; • in written terms of business. Security and Fraud Prevention We will take reasonable steps to safeguard client money by: • restricting access to client money accounts to authorised personnel only; • maintaining secure, protected financial systems; • implementing internal controls and approval procedures for all withdrawals and transfers; • monitoring for suspicious or fraudulent activity. You acknowledge that transmission of information over the internet is inherently insecure and The Property Shop cannot guarantee the complete security of data sent electronically. Record Keeping We will retain detailed client money records, including: • receipts and payment records; • reconciliation statements; • bank statements; • invoices and authorisations; • client account ledgers. Client money records will be retained for at least six years, or longer where required by law. Errors, Discrepancies and Unclaimed Client Money If an error is identified, we will correct it promptly and notify the affected parties where appropriate. Unidentified or unclaimed client money will be retained for a reasonable period while we take steps to identify the owner. If unclaimed after the statutory period, funds may be dealt with in accordance with applicable regulations. Audit and Compliance We may be subject to independent audits or regulatory inspections to ensure compliance with client money handling standards. We agree to cooperate fully with any regulatory body or appointed auditor concerning client money procedures. Changes to This Policy We may revise or update this Client Money Handling Policy at any time by publishing a new version on our website. Revised policies take effect from the date of publication. You should check this page periodically to ensure you are satisfied with any changes. Contact Us You can contact us regarding this Client Money Handling Policy: • by post: using the address published on our website; • by email: via our published email address; • by telephone: using the contact number on our website; • via our website contact form.

Introduction The Property Shop is committed to providing high-quality services to all clients, tenants, landlords, and stakeholders. We recognise that, on occasion, you may feel dissatisfied with the service you have received. This Complaint Handling Policy outlines how you can raise concerns with us, how we will manage your complaint, and the standards you can expect from our process. By using our services, you agree to the terms of this policy. If you do not agree with any part of this policy, you should refrain from using our services. This policy applies to all complaints related to our property services, staff, communication, or any aspect of our business operations. What Is a Complaint? A complaint is defined as: “Any expression of dissatisfaction, whether written or verbal, about the standard of service, conduct, actions or omissions by The Property Shop or its representatives.” Complaints may relate to: • service delays • communication issues • conduct of staff or contractors • property management or maintenance concerns • tenancy, landlord, or buyer/seller matters • fees, charges, or invoicing • failure to follow procedures or meet expectations How to Make a Complaint If you wish to make a complaint, you may do so through any of the following channels: • By email: to the email address published on our website • By post: to our office address • By telephone: to the number available on our website • Via our website: using the contact form Please provide: • Your name and contact details • Details of the issue, including dates and relevant information • The outcome you are seeking • Any supporting documents, if applicable We encourage you to raise concerns as soon as possible so that we may resolve them promptly. Complaint Handling Process Acknowledgement We will acknowledge receipt of your complaint within 3 working days. The acknowledgement will confirm: • that we have received your complaint, • who is handling it, and • when you can expect a full response. Investigation Your complaint will be investigated by an appropriate senior team member who is independent of the matter where possible. The investigation may include: • reviewing records and communication • speaking with relevant staff or contractors • inspecting documentation or property information • assessing evidence provided by you Response We aim to issue a full written response within 15 working days of acknowledging your complaint. The response will include: • a summary of your complaint • the outcome of our investigation • any steps taken to resolve the matter • any proposed remedial action • information about what to do if you remain dissatisfied If we require more time—for example, in complex cases—we will inform you of the delay and provide an estimated timeframe for completion. Escalation Procedure If you are dissatisfied with our response, you may escalate your complaint to a senior manager or director. We will review the case and provide a final viewpoint letter. We aim to provide an escalated response within 10 working days of receiving your request for escalation. Where required by law or regulation (e.g., for letting or estate agency work), we are a member of a government-approved redress scheme. Details are available on our website and in our office. If you remain unsatisfied after our final response, you may refer your complaint to the relevant independent redress scheme within their published time limits. Unacceptable Behaviour We understand that complaints may be raised in stressful situations. However, we will not tolerate: • abusive, threatening, or aggressive behaviour • discriminatory or offensive language • unreasonable demands or excessive communication • refusal to cooperate with the process If behaviour becomes unacceptable, we may: • restrict communication channels, or • terminate communication regarding the complaint, while still fulfilling regulatory obligations. Record Keeping We will maintain clear and accurate records of: • complaints received • correspondence and evidence • investigation steps • actions taken • outcomes and learning points Records will be retained in accordance with our data retention policy and applicable regulations. Learning and Continuous Improvement We use complaints as an opportunity to: • identify areas for improvement • provide staff training • refine our procedures and service delivery • prevent recurrence of issues Where appropriate, we will implement service improvements as a result of complaints received. Confidentiality and Data Protection We handle all complaints in accordance with our Privacy Policy and applicable data protection laws. Information you provide will be used solely for investigating and resolving your complaint and may be shared internally on a need-to-know basis. We will not disclose complaint details to third parties without your consent unless required by law. Policy Review We may update this Complaint Handling Policy from time to time by publishing a new version on our website. You should check this page periodically to ensure you are satisfied with any changes. Revisions will take effect from the date of publication. Contact Us You can contact us regarding this policy or to submit a complaint: • By post: to the address published on our website • By email: using our published email address • By telephone: using the number on our website • Via website: using our online contact form

Monthly Commission: 14% of rent due + VAT (minimum £65 + VAT if rent is below threshold) Tenancy Set-Up Fee: £200.00 inc VAT – includes advertising, marketing, viewings, referencing, tenancy agreement, deposit registration, prescribed information Renewal Tenancy Set-Up: £200.00 inc VAT – applies to second and subsequent tenancies Inventory (Start): See inventory table below Inventory (End): No cost Notice of Seeking Possession: No cost Quarterly Inspections: No cost Rent Review & Notice: No cost